Did you know that consumers are twice as likely to share a bad customer service experience than a good one? As the adage goes, the customer is always right, so you must provide the best customer service experience possible. Fortunately, this can be accomplished by utilizing a live telephone answering service. Small business telephone answering services are highly beneficial, as they are convenient ways to improve your customer service model.
1. Capabilities. In addition to answering all phone calls, live telephone answering services handle customer complaints, questions, and concerns, as well. This is important because more than 60% of Americans prefer over-the-phone customer service, which means that all their needs can be met by going through a professional answering service. Since these services are capable of helping customers to the fullest extent, they provide a better customer service experience.
2. Higher profits. Utilizing a quality answering service can lead to higher profits. This is because improved customer service can lead to better customer retention, and a mere 5% increase in customer retention can result in a 125% profit increase. Since prioritized customer service can also lead to a 60% increase in profit, live telephone answering services provide a generous ROI.
3. Use in various industries. Several types of businesses can utilize phone answering services. Healthcare providers, law offices, plumbers, property management companies, electricians, and accounting offices, for example, can all improve their customer service by using a telephone answering service. Since phone answering services provide live receptionists, they are perfect to use in industries that experience high call volumes on a regular basis.
Improving the customer service experience is essential for any business, so live telephone answering services are available for assistance. These services not only help customers to the fullest extent in a variety of industries, but they also lead to increased profits, as well. As a result, your customers will be satisfied when you utilize a live telephone answering service.