Hotel management takes a lot of effort and planning. Not only do you have to focus on marketing, but you also have to ensure that every single customer receives the best experience possible during their visit. Owners with multiple hotels may find it difficult to keep up with all of the required tasks. Outsourcing these responsibilities to a property management company can provide a hotel the following benefits.
Organization of all guest information
The majority of guests today are booking their hotel rooms via the internet. Property management can effectively handle and organize all of the important customer information. Proper organization of this information is important, because you do not want to miss any customer check in or checkout dates. According to Harris Interactive and RightNow, 86% of consumers quit business with a company in 2011 because of a bad customer experience. Property management services increase overall customer service.
Organization of all employee information
A hotel is only as successful as its employees. Great customer service starts with good hospitality and employees. Property management programs can include employee retention software also. This means that every employee?s information is store confidentially and carefully. When an employee leaves the company, they are requested to complete an exit interview. These exit interviews often give hotel owners a better idea of their staffing and the current employee environment of their business.
Easy booking process
The internet has made hotel booking extremely easy. However, there is still going to be a small portion of customers that prefer to book over the phone. When hotels reduce their employee counts, they may not have sufficient time available to handle guest calls. A property management company acts as a phone service that can take reservations, cancel rooms, and answer any guest?s questions. This can be especially helpful when it comes to smaller hotels, which may not have the same internet booking capabilities. Bed and breakfast reservation software takes a lot of the work off of the small business owner and allows them to focus on other important parts of the business.
Increase marketing ability
Another thing that the internet has done is that it has put a wide variety of hotels at the customer?s fingertips. They can easily find hundreds of available hotels. This makes marketing more important than ever. Marketing includes providing information about the hotel. This information should be more detailed than price and location. Besides price and location, best and breakfast travelers look to the following when deciding where to stay, consume reviews (50%), photos (47%), friend?s recommendations (46%), flexible cancellation policy (43%), and the ability to book online (43%).
Increase mobile friendliness
Additionally, customers expect webpages and booking abilities to be entirely mobile friendly. Mobile queries within the travel category have increased more than 50%. In fact, a percentage of travelers will not even have access to a desktop computer and must do the entire booking process from their mobile device. If your webpage and booking is not mobile friendly, the customer will move onto a hotel that is. Property management software can increase the mobile friendliness of the webpage. It can make online bookings and communications easier for everyone, thus also increasing the customer satisfaction.
Property management of a single hotel can be a lot of work. Running an entire hotel chain often requires a complete team of marketing and property management professionals. If you find it difficult to keep up with the required tasks, outsourcing a property management program can be advantageous. They can handle all customer bookings, keep track of employees, and increase marketing efforts to be more competitive in an online environment.