Did you know that consumers are twice as likely to share a bad customer service experience than a good one? As the adage goes, the customer is always right, so you must provide the best customer service experience possible. Fortunately, this can be accomplished by utilizing a live telephone answering service. Small business telephone answering services are highly beneficial, as they are convenient ways to improve your customer service model.
1. Capabilities. In addition to answering all phone calls, live telephone answering services handle customer complaints, questions, and concerns, as well. This is important because more than 60% of Americans prefer over-the-phone customer service, which means that all their needs can be met by going through a professional answering service. Since these