Did you know that a 2009 survey of IT executives conducted by Forrester Research found that 37% of small and medium sized businesses have used outsourced or managed communication services?
It is not surprising that many businesses have come to rely on more flexible solutions for communication and technology. Not only are there structural benefits to outsourcing, but it is usually more affordable as well. Not sure if managed services are the right choice for your company? Here are three facts that can help you decide.
1. Limited Resources
If you run a small business, you know that financial resources for purchasing new equipment, software, or even just hiring more employees is often limited. If you were to host a website yourself, for example, you would need to invest in ongoing equipment, employees to monitor it, security measures, software, and more. On the other hand, if you invest in website hosting companies, they can offer you these services for much less money. This helps you lower overhead, without having to lower expectations of quality or security.
2. Specializing Isn’t a Bad Thing
How well do you understand the latest security threats websites and data are facing? Probably not very well. Investing in outsource structured technologies is the realistic approach to dealing with 21st century business. Your time, energy and focus is best spend on improving your business, not in learning how to do IT work. The other thing to consider is that IT managed service providers actually specialize in doing what they’re doing. They’re not just giving you security software, they’re giving you the latest and best updates available because they have both expertise, and multiple clients they can distribute to.
3. Managed Service Providers for Troubleshooting
Did you know that 48% of consumers say that they feel like calling businesses is unproductive because of how often they are either put on hold, or greeted with useless automated messages? It should come as no surprise that communication is an important part of the type of customer service that breeds loyal customers, rather than bad online reviews. Many small businesses struggle with offering troubleshooting solutions to their clients. They cannot hire someone to sit by the phone all day. Did you know that this task can actually be outsourced? This way, calls will be routed to a human IT consultant who can correctly answer client questions about your services, at any time of the day.
Helpful research also found here.
Trackback from your site.